Alexey Chernykh

Alexey Chernykh is responsible for Decker customer technical support and helps companies keep their screens running reliably after platform implementation. His areas of responsibility include request handling, incident diagnostics, response time control, coordination with development, and customer support during the setup of screens, media players, schedules, and integrations.

Alexey works at the intersection of technical operations and customer service. He translates user-reported issues into clear technical tasks, helps identify the cause of failures, and monitors content playback recovery.

In website materials, he may act as an author and expert on platform operation, technical support, common screen connection issues, and service support processes.

Alexey studied information systems and technology. His academic background included computer network administration, software fundamentals, hardware diagnostics, and client-server systems.

He also completed additional training in ITSM practices, user request handling, first- and second-line support processes, monitoring tools, and remote diagnostics.

This background helps him review technical requests not only as separate errors, but also as part of the customer’s broader environment: networks, devices, software, access rights, and content publishing scenarios.

Alexey has more than 7 years of experience in technical support and IT product maintenance for business customers. Before joining Decker, he supported corporate clients, configured hardware, and performed remote diagnostics of workstations and network devices.

At Decker, he built the support request process for screen network operations: from initial issue classification to escalation of complex incidents to development.

Alexey supports new customer connections and helps customer-side teams understand the dashboard, screen settings, media players, and playback schedules faster. His practical experience is useful for materials about system reliability, device monitoring, common causes of failures, and operating rules for screen networks.

Alexey’s hands-on experience helps the Decker editorial team prepare practical customer materials: instructions, FAQ answers, technical error reviews, and recommendations for operating screen networks.
He participates in reviewing texts related to user support, device monitoring, and service support.