Privacy Policy

This Privacy Policy explains how Paycon Technology Inc. collects, uses, discloses, stores, and protects personal information when you visit the Decker website, submit a form, request a demo, create an account, use the Decker platform, contact support, or communicate with our team.

This Privacy Policy applies to personal information processed through the Decker website, accounts, platform, support communications, billing administration, service notices, and related business interactions.

By using the website or the Decker services, you acknowledge that you have read this Privacy Policy. If you do not agree with this Privacy Policy, you should not use the website or the services.

1. Company responsible for Decker

The Decker website and services are operated by:

• Paycon Technology Inc.
  1150 S Olive St, Office 1001
  Los Angeles, CA 90015
  USA
• Privacy contact: info@deckerapp.com
• Website: deckerapp.com

2. Scope of this Privacy Policy

This Privacy Policy applies to personal information processed in connection with:

• the Decker website;
• contact forms, demo requests, and sales requests;
• Decker accounts, workspaces, dashboards, and user profiles;
• the Decker platform and related services;
• connected screens, player devices, logs, diagnostics, and platform events;
• customer support communications;
• billing and subscription administration;
• service notices, business communications, and privacy requests.

This Privacy Policy does not apply to third-party websites, third-party services, or external platforms that are not controlled by Paycon Technology Inc. Those third parties process information under their own privacy policies.

3. Key privacy terms

“Decker,” “we,” “us,” and “our” mean Paycon Technology Inc., unless the context clearly refers to the Decker platform.

“Website” means the public website available at deckerapp.com.

“Platform” or “Services” means Decker software, accounts, dashboards, connected screen management tools, player applications, integrations, support tools, and related online functionality.

“Customer” means a company, organization, or individual that purchases, subscribes to, tests, or uses the Services.

“Account Owner” means the person or organization that creates or controls a Decker account or workspace.

“Authorized User” means a user invited by a Customer or Account Owner to access the Services.

“Personal information” means information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked to an individual.

“Customer Content” means content, files, media, screen layouts, playlists, schedules, device names, location labels, account configuration, and other materials uploaded to or managed through the Platform by or on behalf of a Customer.

4. Decker as a controller and as a processor

Paycon Technology Inc. may process personal information in different roles depending on the context.

4.1. Decker as a controller

We act as a controller when we determine why and how personal information is processed. This may include personal information processed for:

• operating the Website;
• receiving and responding to contact forms;
• handling demo, sales, support, and partnership requests;
• managing business communications;
• creating and administering Decker accounts;
• billing, invoicing, and subscription administration;
• providing customer support;
• improving the Website and Services;
• maintaining security and preventing misuse;
• complying with legal obligations.

4.2. Decker as a processor or service provider

We may act as a processor or service provider when we process Customer Content, account data, user data, screen data, device data, or other information on behalf of a Customer in connection with the Services.

In that case:

• the Customer determines the purposes and instructions for processing;
• the Customer is responsible for the legality, accuracy, and quality of the data submitted to the Platform;
• the Customer is responsible for providing required notices and obtaining required consents from its own users, employees, contractors, visitors, customers, or other data subjects;
• we process the information to provide, secure, maintain, support, and improve the Services;
• we assist the Customer with data protection requests where required by law and technically feasible;
• the processing may be governed by a Data Processing Addendum or similar written agreement.

5. Personal information we collect

We collect personal information directly from you, automatically through the Website or Platform, and from service providers or business partners that help us operate our business.

5.1. Information submitted through the Website

When you contact us, request a demo, submit a form, ask for sales information, or otherwise communicate with us through the Website under the Consent to Personal Data Processing, we may collect:

• name;
• company name;
• business email address;
• phone number;
• job title or business role;
• country, state, city, or region;
• message content;
• preferred communication channel;
• information about your project, screen network, business needs, or display environment;
• any other information you voluntarily provide.

5.2. Account and user information

When a Customer or Authorized User creates or uses a Decker account, we may collect:

• account owner name;
• user name;
• business email address;
• password or authentication credential;
• company name;
• workspace name;
• user role and permissions;
• account settings;
• subscription status;
• billing contact information;
• communication preferences;
• support and administrative history;
• login events;
• last IP address;
• approximate location derived from IP address;
• time zone and language settings.

Passwords are processed for authentication and account security. We do not use passwords for marketing or unrelated purposes.

5.3. Billing and subscription information

If a Customer purchases a paid plan, requests an invoice, or enters into a commercial relationship with us, we may collect:

• billing name;
• company legal name;
• billing address;
• shipping address, if applicable;
• phone number;
• tax information, if required;
• subscription plan;
• invoice details;
• payment status;
• transaction history;
• purchase order details;
• contract and renewal information.

We do not intentionally store full payment card numbers where payments are handled by third-party payment processors. Payment providers may process payment information under their own privacy and security practices.

5.4. Platform usage and operational data

When Customers and Authorized Users use the Services, we may collect data related to use, operation, security, and performance of the Platform, including:

• account activity;
• feature usage;
• dashboard interactions;
• uploaded content metadata;
• playlist and schedule metadata;
• publication events;
• screen groups and device labels;
• player device identifiers;
• player application status;
• screen status;
• connection status;
• device logs;
• error logs;
• diagnostic events;
• uptime and downtime events;
• synchronization events;
• integration events;
• API activity;
• support events;
• audit logs, where available.

This information helps us provide the Services, troubleshoot issues, maintain system reliability, improve product performance, and protect accounts from misuse.

5.5. Customer Content

Customers may upload or manage Customer Content through the Platform. Customer Content may include:

• images;
• videos;
• documents;
• templates;
• screen layouts;
• playlists;
• schedules;
• pricing or menu information;
• promotional materials;
• business messages;
• internal communications;
• screen names;
• location labels;
• other content used on screens.

Customers control what Customer Content they upload to the Platform. Customers should not upload personal information, confidential information, or sensitive information unless they have the legal right to do so and the upload is necessary for the intended use of the Services.

5.6. Support information

When you contact technical support, we may collect:

• name;
• email address;
• company name;
• account identifier;
• support ticket content;
• screenshots, files, logs, or diagnostic details you provide;
• information about devices, screens, players, integrations, or network conditions;
• communication history with the support team.

Support data is used to respond to requests, investigate issues, restore service, improve reliability, and document support interactions within the software support and maintenance process.

5.7. Information collected automatically through the Website

When you visit the Website, we may collect:

• IP address;
• browser type and version;
• device type;
• operating system;
• language settings;
• referring website or traffic source;
• date and time of visit;
• pages viewed;
• time spent on pages;
• clicks and interactions;
• cookie identifiers;
• approximate location derived from IP address;
• technical diagnostics and performance information.

This information helps us operate the Website, measure traffic, improve content, and protect the Website from misuse.

5.8. Information from third parties

We may receive limited information from third parties, such as:

• business partners;
• resellers or implementation partners;
• payment processors;
• CRM and sales tools;
• analytics providers;
• enrichment providers;
• support tools;
• public business sources;
• representatives of your company.

We use such information for legitimate business purposes, including account administration, sales communications, support, billing, fraud prevention, service improvement, and compliance.

6. How we use personal information

We use personal information for the purposes described below.

6.1. Website and communication purposes

We use personal information to:

• receive and process inquiries;
• respond to contact forms;
• schedule demos and consultations;
• provide information about Decker;
• communicate with business contacts;
• send requested materials;
• manage sales and partnership conversations;
• improve the Website.

6.2. Account and service purposes

We use personal information to:

• create and manage accounts;
• authenticate users;
• provide access to the Platform;
• manage user roles and permissions;
• publish, synchronize, and manage content;
• operate connected screens and players;
• maintain logs and diagnostics;
• provide support;
• troubleshoot technical issues;
• send service notices;
• send onboarding messages;
• send billing and subscription notices;
• administer contracts and renewals.

6.3. Billing and business purposes

We use personal information to:

• prepare invoices;
• process payments;
• manage subscriptions;
• handle tax, accounting, and financial records;
• process purchase orders;
• communicate about renewals;
• manage customer relationships;
• comply with legal, tax, and accounting obligations.

6.4. Analytics and improvement purposes

We use personal information and usage data to:

• understand how visitors use the Website;
• evaluate page performance;
• measure product usage;
• improve product features;
• detect usability issues;
• improve onboarding;
• improve reliability and performance;
• develop new features;
• analyze aggregated and de-identified trends.

Where possible, we use aggregated or de-identified data for analytics and benchmarking.

6.5. Security and compliance purposes

We use personal information to:

• protect accounts;
• detect suspicious activity;
• prevent fraud, spam, misuse, and unauthorized access;
• investigate violations of our Terms of Use or contracts;
• enforce legal rights;
• respond to lawful requests;
• comply with applicable laws and regulations;
• protect the security and integrity of the Website, Platform, Customers, and users.

6.6. Marketing purposes

Where permitted by law, we may use business contact information to send information about Decker products, updates, events, features, or services.

You may opt out of marketing emails at any time by using the unsubscribe link in the email or contacting us at info@deckerapp.com. We may still send non-marketing communications, including service, security, billing, legal, and account-related notices.

7. Legal bases for processing

Where privacy laws require a legal basis, we rely on one or more of the following bases:

• performance of a contract, when processing is necessary to provide the Services, manage accounts, process billing, or fulfill our obligations;
• legitimate interests, when processing supports business communications, Website operation, product improvement, security, fraud prevention, and service reliability;
• consent, when required for marketing communications, certain cookies, optional forms, or optional processing activities;
• legal obligation, when processing is necessary for tax, accounting, compliance, legal process, or regulatory requirements;
• protection of rights and interests, when processing is necessary to establish, exercise, or defend legal claims.

When we process personal information as a processor or service provider, we process it according to the Customer’s instructions and applicable agreements.

8. Cookies and analytics

The Website may use cookies and similar technologies to operate correctly, remember preferences, measure traffic, analyze visitor behavior, improve content, protect the Website, and support marketing where permitted by law, as explained in the Decker Cookie Policy.

Where required by law, we ask for consent before using non-essential cookies. You can control cookies through the cookie banner, cookie settings tool, or browser settings.

9. AI-enabled support tools and chat features

If we provide an AI-enabled chat, support bot, or automated support assistant on the Website or within the Services, the tool may process the messages you enter and related technical information to provide a response.

Do not submit personal, confidential, sensitive, financial, health, legal, or proprietary information into chat tools unless the tool is clearly intended for that purpose and you are authorized to provide such information.

We may review support conversations to improve support quality, train support staff, troubleshoot issues, and improve the Services.

10. How we disclose personal information

We may disclose personal information to third parties when necessary for the purposes described in this Privacy Policy.

10.1. Service providers and sub-processors

We may disclose personal information to service providers and sub-processors that help us operate the Website, Platform, and business, including:

• cloud hosting providers;
• infrastructure providers;
• content delivery networks;
• database and storage providers;
• email delivery providers;
• CRM providers;
• customer support tools;
• analytics providers;
• payment processors;
• billing and subscription tools;
• tax and accounting tools;
• security and monitoring providers;
• error tracking and diagnostic tools;
• communication tools;
• implementation partners;
• professional advisers.

These providers may process personal information only as necessary to provide services to us, unless a different legal basis applies.

10.2. Business partners and implementation providers

We may disclose limited business contact, account, or implementation information to authorized partners, resellers, integrators, or contractors when needed to deliver, support, or implement Decker services.

10.3. Customer-controlled disclosures

Customers and Account Owners may invite Authorized Users, assign roles, publish content, connect screens, configure integrations, or otherwise disclose information through the Platform.

Customers are responsible for their own use of the Platform and for the information they make available to their users, employees, contractors, locations, customers, visitors, or audiences.

10.4. Legal and compliance disclosures

We may disclose personal information when we believe disclosure is necessary to:

• comply with applicable law;
• respond to lawful requests;
• cooperate with regulators, courts, or law enforcement;
• enforce our Terms of Use or contracts;
• protect our rights, safety, property, users, Customers, or the public;
• investigate fraud, abuse, security incidents, or misuse.

10.5. Business transactions

If Paycon Technology Inc. is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction, personal information may be disclosed or transferred as part of that transaction.

11. Sale or sharing of personal information

We do not sell personal information in exchange for money.

We also do not knowingly sell or share personal information of individuals under 16 years of age.

Some privacy laws define “sale” or “sharing” broadly. If our use of advertising, analytics, or marketing technologies is considered a sale or sharing of personal information under applicable law, you may opt out by using available cookie controls, browser-based opt-out signals where legally required, or by contacting us at info@deckerapp.com.

Where required by applicable law, we honor recognized opt-out preference signals, such as Global Privacy Control, in a manner required by that law.

12. Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods depend on:

• the type of information;
• the purpose for which it was collected;
• the duration of the customer relationship;
• contractual obligations;
• legal, tax, accounting, and reporting requirements;
• security and fraud prevention needs;
• dispute resolution and enforcement needs;
• backup and disaster recovery cycles.

12.1. Typical retention logic

When personal information is no longer needed, we delete, anonymize, aggregate, or otherwise dispose of it in a reasonable manner.

13. Data deletion and account-related privacy requests

Customers may request deletion of personal information or Customer Content by contacting support at support@deckerapp.com or by using account settings if deletion tools are available.

Before deleting account-related information, we may need to verify that the requester is authorized to act for the Customer or Account Owner.

After a verified deletion request:

• we may disable access to relevant account data;
• we may delete or export Customer Content as required by contract or applicable law;
• we may delete account records from active systems;
• we may retain limited information where required for legal, tax, accounting, fraud prevention, dispute resolution, or security purposes;
• residual copies may remain in backups for a limited period until backup cycles are completed.

Customers are responsible for exporting Customer Content before deletion if they need to keep a copy.

14. Security

We use reasonable administrative, organizational, and technical safeguards described in Security to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, and destruction.

These safeguards may include access controls, authentication controls, role-based permissions, monitoring, logging, backup procedures, confidentiality obligations, and incident response procedures.

No method of transmission or storage over the internet is completely secure. We cannot guarantee absolute security, but we work to protect personal information using measures appropriate to the nature of the information and the Services.

If you believe your account or information may have been compromised, contact us at support@deckerapp.com.

15. International transfers

Paycon Technology Inc. is based in the United States. If you access the Website or Services from outside the United States, your personal information may be processed in the United States or in other countries where we or our service providers operate.

Data protection laws in these countries may differ from the laws of your country.

Where required by applicable law, we use appropriate safeguards for international transfers. These safeguards may include:

• contractual commitments;
• data processing agreements;
• Standard Contractual Clauses;
• transfer impact assessments where required;
• technical and organizational protection measures;
• other lawful transfer mechanisms.

We do not state that Paycon Technology Inc. participates in the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. Data Privacy Framework, or the Swiss-U.S. Data Privacy Framework unless such certification is completed and publicly listed.

16. Your privacy rights

Depending on where you live, you may have rights regarding your personal information.

These rights may include the right to:

• request information about personal information we collect, use, disclose, sell, or share;
• access personal information;
• receive a copy of personal information;
• correct inaccurate personal information;
• delete personal information;
• restrict or object to certain processing;
• withdraw consent where processing is based on consent;
• opt out of marketing communications;
• opt out of certain sales, sharing, or targeted advertising where applicable;
• request data portability where applicable;
• appeal a decision where applicable law provides an appeal right;
• lodge a complaint with a supervisory authority where applicable.

To exercise privacy rights, contact us at info@deckerapp.com.

We may need to verify your identity before responding. If you submit a request on behalf of someone else, we may ask for proof of authorization.

We will respond within the time required by applicable law.

17. Notice for California residents

This section applies to California residents where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to our processing of personal information.

17.1. Categories of personal information we may collect

In the past 12 months, we may have collected the following categories of personal information:

We do not use sensitive personal information to infer characteristics about you.

17.2. Sources of personal information

We may collect personal information from:

• you directly;
• your company or organization;
• Account Owners and Authorized Users;
• your device or browser;
• cookies and analytics tools;
• the Decker Platform;
• payment processors;
• support tools;
• business partners;
• public business sources;
• service providers.

17.3. Business or commercial purposes

We collect and use personal information for the purposes described in this Privacy Policy, including:

• providing the Website and Services;
• managing accounts;
• providing support;
• processing billing;
• communicating with Customers and users;
• improving the Website and Platform;
• maintaining security;
• preventing fraud and misuse;
• complying with legal obligations;
• managing business operations.

17.4. Categories of third parties to whom information may be disclosed

We may disclose personal information to:

• cloud hosting providers;
• infrastructure providers;
• analytics providers;
• CRM providers;
• email and communication tools;
• support tools;
• payment processors;
• billing and accounting providers;
• security providers;
• professional advisers;
• business partners and implementation providers;
• government authorities where required by law;
• parties involved in business transactions.

17.5. California privacy rights

California residents may have the right to:

• know what personal information we collect, use, disclose, sell, or share;
• access specific pieces of personal information;
• request deletion of personal information;
• request correction of inaccurate personal information;
• opt out of the sale or sharing of personal information;
• limit the use and disclosure of sensitive personal information where applicable;
• not be discriminated against for exercising privacy rights.

To exercise these rights, contact us at info@deckerapp.com.

You may also use an authorized agent to submit a request where permitted by law. We may require proof that the agent is authorized to act on your behalf.

18. Notice for EEA, UK, and Swiss users

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws.

18.1. Controller information

For personal information processed by Paycon Technology Inc. as a controller, the controller is:

• Paycon Technology Inc.
  1150 S Olive St, Office 1001
  Los Angeles, CA 90015
  USA
• Email: info@deckerapp.com

18.2. Legal bases

We rely on the legal bases described in this Privacy Policy, including contract performance, legitimate interests, consent, legal obligations, and protection of rights.

18.3. Rights

Subject to applicable law, you may have the right to:

• access your personal data;
• correct inaccurate personal data;
• delete personal data;
• restrict processing;
• object to processing;
• withdraw consent;
• receive data portability;
• lodge a complaint with a supervisory authority.

If we process personal information as a processor on behalf of a Customer, the Customer is usually responsible for responding to data subject requests. We will provide reasonable assistance to the Customer where required by law and technically feasible.

18.4. International transfers

If personal information is transferred outside the EEA, UK, or Switzerland, we use appropriate safeguards where required, such as Standard Contractual Clauses or other lawful transfer mechanisms.

19. Children’s privacy

The Website and Services are intended for business users and are not directed to children under 13 years of age.

We do not knowingly collect personal information from children under 13. If we learn that a child under 13 has provided personal information to us, we will take reasonable steps to delete that information where required by law.

If you believe that a child has provided personal information to us, contact us at info@deckerapp.com.

20. Customer responsibilities related to personal information

Customers are responsible for their own use of the Services and for the information they choose to upload, manage, display, or process through the Platform under the customer obligations described in the Terms of Use.

Customers must ensure that they have the legal right to:

• upload Customer Content;
• invite Authorized Users;
• process personal information through the Platform;
• connect integrations;
• display content on screens;
• collect, use, or disclose information about their own employees, contractors, visitors, customers, or other individuals;
• provide required notices and obtain required consents.

Customers must not use the Services to process unlawful, excessive, or unnecessary personal information.

21. Third-party websites and integrations

The Website and Services may contain links to third-party websites or may allow integrations with third-party tools, platforms, or services.

We do not control third-party websites or services. Their collection and use of information are governed by their own privacy policies.

Customers are responsible for reviewing and approving third-party integrations before enabling them in connection with their Decker account.

22. Social media and external platforms

If you interact with Decker through social media pages, advertising platforms, app marketplaces, review platforms, or other external services, those platforms may process personal information under their own terms and privacy policies.

We may receive limited information from those platforms, such as your public profile information, message content, interaction data, or campaign analytics, depending on your settings and the platform’s rules.

23. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Website, Services, technologies, legal requirements, business processes, or data practices.

The updated version will be posted on this page with a new “Last updated” date. The updated Privacy Policy becomes effective when posted unless a different effective date is stated.

We encourage you to review this Privacy Policy periodically.

Last updated: 06/04/2026